This is part 3 in a series on the “Last Mile” of Digital Maturity. Read part 1 here, and part 2 on reaching and attracting the right prospect here.

Reaching and attracting the right prospects calls for a strong digital presence with credibility. Once that’s established, it’s time to to turn to scale and reach. At the program level, firms need to encourage repeatable behaviors that position advisors and agents to achieve sustained reach, while cultivating the mindshare required to attract business.

But as social selling grows increasingly competitive—with more entrants and more sophisticated network algorithms—programs must help their users build and evangelize best practices. Firms in this stage of maturity can look closely at a few areas: weekly publishing targets, campaign subscription rates, and monthly new connection targets. (Learn more about which usage and impression indicators deliver scalable trends in our white paper.)

Improving Scaling and Consistency with Integration

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Once best practices are in place, firms should seek to strategically integrate digital programs with their core technology. Key integrations improve ease of use and can improve field efficiency and productivity. For instance, at Hearsay, we’ve partnered with firms to:

• Centralize social, websites and web listings management into a single workspace. A consolidated offering across these channels ensures consistency and boosts SEO.
  
• Configure websites to capture contact/lead information and integrate with CRM or other lead management platforms. This allows for more seamless, authentic lead engagement by accurately assigning leads to the appropriate advisor/agent for follow-up.
  
• Sync texting programs with CRM to make contacts more accessible and accelerate usability and adoption. This also allows for the capture of last-mile interaction data.
  
• Evolve compliance programs to ensure risk is accounted for as your digital efforts scale. Properly managing compliance risk requires regular assessment of the compliance strategy, fine-tuning of policies & procedures, and technology.

Integrations like this pave the way for firms to further optimize their efforts.

Orchestrating the Optimal Approach

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Of course, reaching your audience is only half of the equation; you also need to attract the right clients into your funnel. This is easier said than done, particularly when your advisors and agents have other responsibilities beyond new business generation.

To optimize the funnel and attract the right prospects, mature firms are taking steps like the ones below to become increasingly targeted in their approach.

• Social campaigns can be tailored by region, persona, or area of expertise to align more appropriately with your audience.
  
• Web traffic click through rates and website attribution targets can measure the efficacy of your content and approach.
  
• Daily active usage of technology is a strong indicator of results. Your field is more likely to keep coming back when they see tangible value.

Even after a target audience is captured, mature firms leave nothing to chance. They have a cohesive social and website experience that locks prospects in during the discovery phase and strategically routes leads to the appropriate advisor or agent in real time. They prescribe digital prompts to guide proactive communications, ensuring a consistent, authentic approach across the field.

Deploying best practices in the field while integrating core technologies with a targeted approach can vastly improve scale and reach to your target prospects.  To delve into why this is so important, and some specifics around follow-up timing (it’s everything), download our white paper on “Last-Mile Digital Maturity.”