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Congratulations to JFAM's "20 Rising Stars in Financial Marketing"


Over the past year, the financial services industry has made big strides in how it approaches sales and marketing, reinventing itself in an increasingly social, mobile, and digital world.
That’s why we’re proud to see The Gramercy Institute and JFAM (The Journal of Financial Advertising & Marketing), which specialize in financial services marketing, honoring 20 Rising Stars in Financial Marketing, including some of our customers. From social media directors to CMOs to brand marketers and more, every marketing role has been tasked with adapting to transformations in the digital world.
Thank you to JFAM and the Gramercy Institute for acknowledging the achievements of the best marketers across some of the top insurance and financial services companies in the world. We hope these financial marketing “Rising Stars” will set an example for their peers across the industry.
The Gramercy Institute’s 20 Rising Stars:

  • Seema Alexander, Dir., Transformative Marketing, Retirement, Prudential Financial
  • Berta Aldrich, Head of Channel Marketing Strategy, Vanguard
  • Stefanie Boyk, Acquisition Marketing Manager, Vanguard
  • Abby Cohn, Vice President, Marketing and Advertising, CIT
  • Sueanne Comerford, Social Media Director, MetLife
  • Marty Dauer, Chief Marketing Officer, Duff & Phelps
  • John Davis, Exec. Dir., Corporate Svcs. & Retirement Solutions Marketing & Insights, UBS
  • Meredith Feiner, Associate, Social, Brand Marketing Group, Goldman Sachs
  • Linda Gharib, SVP, Digital Marketing, Head of Cross-Channel Initiatives, Citigroup
  • Kristine Giarrusso, Senior Marketing Manager, Columbia Management
  • Lisa Grossman, Head, Global Investments Mktg & Sales Support, Bank of America Merrill Lynch
  • Ryan Hatfield, VP, Digital Marketing Manager, Chase
  • Michael Kazanjian, Head of Annuity and RPS Marketing, Lincoln Financial
  • Erin Meijer, Social Media Manager, Allianz Global Investors
  • Marc Quintavalle, Social Media Marketing Associate, Putnam Investments
  • Mark Rose, VP Mobile Strategy, Morgan Stanley
  • Kirti Srikant, AVP, Dir. of Brand Marketing & Advertising, OppenheimerFunds
  • Francie Staub, Director of Digital Advertising and eMarketing, TD Ameritrade
  • Michelle Smyth, Director, Social Media, Sun Life Financial
  • Philip Swisher, SVP & Head of Innovation, Brown Brothers Harriman
  • Derek Vest, SVP, Financial Advisor Marketing, Wells Fargo Advisors
  • Lauren Walsh, Group Director, Strategy, Sullivan
  • Kathleen Wrynn, Content Strategist, Deutsche Asset & Wealth Management

Join Forrester, AXA Equitable, Wells Fargo, and Hearsay Social for "Selling in the Social Era"

Every day, your customers and prospects go on Facebook, LinkedIn, and Twitter to share what’s happening in their lives. Your own network is full of valuable clues as to who needs to buy what and when, making it a treasure trove of leads.

Sales professionals, digital marketers, and others are welcome to join our webinar this Monday, May 6 at 11 AM PT: Selling in the Social Era.

In this webinar, our guest speaker, Forrester Research analyst Zachary Reiss-Davis (@ZacharyRD), will share key findings from a new Hearsay Social-commissioned study on the state of social selling. Also hear from Robert “Bucky” Wright, Senior Executive Director for AXA Equitable Life Insurance Company and Chairman of AXA Advisors, LLC, along with Cathy Price, VP of Digital Marketing at Wells Fargo, and Hearsay Social CEO Clara Shih (@ClaraShih), as they discuss best practices for sales and marketing leaders in this new era, including:

  • Strategies top sales leaders should consider to activate their social sales force
  • Understanding the customer lifecycle as individuals engage with social touch points
  • Top reasons sales people are successful on social platforms

If you can’t make it, register anyway and we’ll send you the study conducted by Forrester Consulting and the webcast after the event!

"The Death of Marketing" at SXSW 2013

Couldn’t make it to SXSW this year? Not to worry.

Set aside some time to listen to the above recording of a session led by Hearsay Social CEO Clara Shih (@ClaraShih) and Renee Brown (@ReneeDBrown), SVP/Director Social Media, Wells Fargo, on “The Death of Marketing.”
In the first portion, Clara talks about the shift of power from traditional brands and institutions to individuals, and what that means for marketing. Then Renee, who heads up social media for Wells Fargo, talks about the changing rules of marketing based on her extensive experience running social media for the major global bank. Finally, the session concludes with an informal conversation between Clara, Renee, session attendees, and virtual attendees on Twitter.
See our other SXSW 2013 coverage:

Hearsay Social CEO speaking at Wells Fargo Tech Summit on April 3

After the exciting Hearsay Social Innovation Summit hosted at our headquarters last week, we’re happy to say the conversation on technology and business continues on.
Hearsay Social CEO and Founder Clara Shih has been invited to speak at the Wells Fargo Securities Research and Economics 3rd Annual Tech Transformation Summit, which provides a forum for leading technology companies and investors to discuss how new technologies like cloud computing and social media affect business.
In a session moderated by Jason Maynard, tech research analyst at Wells Fargo Securities, Clara will be discussing the future of social media and the role platforms like LinkedIn and Facebook play in the next wave of sales and marketing.
For those attending the Wells Fargo Summit, Clara’s session will be held at 2:50 p.m. on Thursday, April 4.

Forget Facebook tabs: Why Timeline and News Feed are prime social real estate for your bank

Ed. note: The following post, penned by Hearsay Social Compliance Officer Ally Basak Russell, originally appeared in ABA Banking Journal.

Facebook’s recent conversion to the Timeline format for business pages should be changing the way your bank approaches social media overall.
It’s time to adjust your strategy by taking advantage of the new format, as your existing page or pages will be automatically transitioned to the new format very soon, if they haven’t been already.
With this stylistic shift, Facebook encourages companies to tell stories and engage in two-way conversation, rather than using Facebook as just another medium for one-way brand advertising.
To this end, content posted in the Timeline appears in two adjacent columns with the most recent posts at the top. Also, banks have not one but two images to convey their brand attributes–they can now add a large cover image to complement their existing profile photo. (You can view an interactive schematic of the Timeline feature here.)
Changes in the treatment of Facebook apps, and the stress that Timeline puts on content will drive some new thinking at your bank.
Facebook Banks Timeline

How apps’ status changes

But perhaps the biggest change is that Facebook apps, formerly called “tabs,” can no longer be set as default landing pages when customers and prospects visit the bank’s page. Directing customers to a social campaign tab before they’ve liked your bank’s page is a term known as “fan-gating,” and this will no longer be possible.
Now, only the bank’s timeline can be the default landing page.
Additionally, these apps no longer take up prime real estate on your bank’s Facebook page. At first displayed on your page as small buttons, the buttons must be clicked by a user before they are taken to the app’s full page.
So, if tabs were the Boardwalk of social real estate in the old format, their replacement apps have now been relegated to social media real estate more like Baltic Avenue, or when done right, Marvin Gardens.
To be fair, apps can still be effective for soliciting participation in campaigns–by clicking on something, entering information in a lead generation form, or looking up the nearest bank branch. Since apps often mimic other digital campaigns, your bank’s digital presence will be cohesive and interactive when you use apps.

Rethinking your social approach

Another thing to consider: recent studies by Facebook show that after the initial “like” or viewing of a business page, consumers are not likely to come back to your page, no matter how positive their first experience.
Ever.
Consumers are 40 to 120 times more likely to see your posts in their news feeds.
So why should banks even spend resources to maintain a dynamic social presence?
The answer is simple: Compelling content, as opposed to compelling design or digital campaigns, is more important than ever because now the Timeline is the bank’s prime social real estate.
Essentially, if your bank is like many large corporations whose agencies invested heavily in Facebook tabs, you may want to pivot your social strategy.
Engaging with consumers based on the quality and quantity of your social copywriting is a change for which bank marketers should be prepared. This can be at the corporate or local branch level, but content must be authentic and human.

Candidates for content

What can your bank talk about? There are plenty of wonderful seasonal stories, stories about corporate philanthropy, contests, and educational resources that can be shared on the corporate bank page. Posting photos of employees is another great way to humanize your bank. Also, be sure to fill in your bank’s Timeline with its date of incorporation and other important milestones, like the introduction of a new product, service, or logo, or expansion into new regions.
Sharing localized authentic content is even better. Hearsay Social research indicates a six times increase in engagement level as measured by likes, comments, and shares, when companies incorporate local news, events, and preferences into content. This may include info on a local football game, charity event, or promotions aimed at the city’s sports teams.
Educational content for customers and prospects is also a sure bet to draw engagement. Banks can post tips on how to save for college or retirement, build credit, or apply for a loan.
Inversely, stale or bland corporate content won’t show up in customers’ or prospects’ News Feeds at all. This is because Facebook employs an algorithm called EdgeRank. This algorithm takes into account views, click rates, likes, and reshares, in order to determine engagement and to prioritize what appears in users’ News Feeds.
In short, if you have lots of engagement your posts will show up in News Feeds. In regulated industries like banking, writing content that is both engaging, helpful, and compliant can be challenging. It takes collaboration between the marketing and compliance/legal teams.

Fresher than eggs…

And you need to keep the content timely. You can’t just post when the spirit moves you. Facebook agrees with this, and has implemented various new features that encourage fresh content.
Pinning a post keeps it at the top of your Timeline for exactly one week. Even if new posts are created they will appear below the pinned content. Posts you might want to pin include special promotions, such as a bank fundraiser, an open house for a new branch location with giveaways for opening a new checking account, or a financial advisor sharing his top 10 tips to prepare for retirement. Similarly, highlighting a post doubles its width across the page, making it much more visible as users scroll through the timeline.

A stark reality banks must face

Facebook’s nearly one billion users don’t come back every day to be sold products and services.
They come back to connect with family, friends, and, yes, brands.
The shift to content and away from tabs allows your bank to be more authentic and compelling than ever before–deepening your relationship with customers through two-way communication rather than just one-way advertising.
If you can engage customers in conversation, they will have a reason to keep your posts in their News Feeds. And that’s crucial for bank marketers.