Last week at Dreamforce, I heard a compelling story about unifying the customer experience and journey in the Insurance industry. Eran Agrios, Head of Go To Market for Financial Services Cloud at Salesforce, played the role of “Julie”, a State Farm policyholder and brought an experience to life that was exponentially easier than any process […]
Decades of complex processes and legacy systems have been blamed for slowing down digital transformation in the financial services industry. Delivering solutions that unify the customer journey is challenging given the industry ‘spaghetti’ of systems and data. To address customer needs for both their business and personal journeys, firms need to provide a unified client […]
Hearsay is excited to participate in Dreamforce 2016 in our home town of San Francisco. Clara Shih, CEO and founder of Hearsay, will be speaking at the “Women in the Boardroom” keynote, part of the Women & Equality Summit. Add to your Dreamforce Agenda here.
Want to know where the industry is headed? Come to Dreamforce. Hosted by salesforce.com, named the world’s most innovative company by Forbes three years in a row, Dreamforce is four high-energy days of innovation, fun, and giving back. It’s your chance to learn from industry visionaries, product experts, and world leaders who can help you […]
On Tuesday, November 19th, CEO of Hearsay Social, Clara Shih, will be leading a presentation at Salesforce.com’s Dreamforce conference on “The Twitter Effect: Using Social Media with PR to Amplify Your Sales & Marketing.” She will discuss how companies can take advantage of social media by empowering their employees to be brand ambassadors and amplify […]
In 2020, we’re seeing a new engagement model emerge in financial services to support human connections in a remote-first environment. Driving business outcomes from the home office on personal devices has become a requirement, and therefore compliance for BYOD and new digital channels is a challenge that must be addressed now. Both Hearsay and Salesforce […]
We’re proud to announce that Clara Shih, Founder, CEO and fearless leader of the team here at Hearsay, was recently named the first Fintech Woman of the Year at the inaugural Finovate Awards. This award is presented to the woman whose achievements in the fintech-related areas of financial services have most enhanced the sector or […]
Artificial Intelligence (AI) has arrived in financial services. In fact, in a recent study by PricewaterhouseCoopers (PwC) over half of the executives surveyed report they have already implemented AI into some aspect of their business. But after a few days at Dreamforce listening to financial services firms, it’s clear much of the AI implemented so […]