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Proactive Digital Engagement – Making the shift from reactive to proactive

Proactive Digital Engagement – Making the shift from reactive to proactive

Adding digital engagement to the relationship between an agent and a policyholder has the potential to improve customer experience as well as reduce operating cost. By increasing proactive engagement, there are opportunities throughout the policyholder lifecycle to improve retention and efficiency in areas like billing delinquency, claims outreach, and rate changes on renewal. Watch this on-demand webinar to learn the difference between reactive and proactive engagement.