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Senior Program Manager

We're currently looking for a Senior Program Manager to join our team! As the successful Senior Program Manager, you will help craft program management's role within the Engineering, Product, and Design organization. 

About Hearsay Systems:
Founded in 2009 by Clara Shih and Steve Garrity, and helmed by CEO Mike Boese, Hearsay Systems leads the field in offering sophisticated client engagement products to companies within the financial services vertical. We are a tightly knit and dedicated group that passionately believes in our products, our people, and our culture. Our products engage customers across Facebook, LinkedIn, Twitter, and Instagram, email, text, and voice. And every product syncs beautifully to Salesforce, Microsoft Dynamics, and other CRM systems.

Hearsay is used by more than 170,000 financial advisors and insurance agents. Our clients include Morgan Stanley, Goldman Sachs, Wells Fargo, JP Morgan Chase, Prudential, New York Life and Allstate. We enable them to get a real-time pulse of field conversations and to trigger more effective targeted advisor-client outreach with AI-optimized calls, text messages, email follow-ups, and social media interactions.

About the role:

  • Formulate, organize, and monitor inter-connected projects within Engineering, Product Management, Design, and Data Analysis
  • Working with cross-functional stakeholders, decide on suitable strategies and objectives to complete and rollout new features and programs, managing those programs to successful completion
  • Coordinate cross-functional activities and keep stakeholders apprised of status, changes, and impacts
  • Identify risks early, assess impacts on schedule, and work with teams to find ways to mitigate and reduce impact
  • Communicate with team, leadership, and broader stakeholders on ongoing progress
  • Ensure timely and coordinated delivery of projects while also ensuring that project gates and governance are honored
  • Manage and communicate with remote developers during non-traditional business hours
  • About you:

  • 4+ years of proven experience as a Program Manager or other role tracking and managing complex, cross-functional projects
  • Thorough understanding of project/program management techniques and methods
  • Excellent communication skills
  • Experience with Software Development Lifecycles and Agile practices
  • Proven track record of strategic process improvement and design 
  • College degree or equivalent experience

  • OUR COMMITMENT TO DIVERSITY AND INCLUSION: At Hearsay we believe that diverse teams are the best teams. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.