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Senior Program Manager

We're currently looking for a Senior Program Manager to join our team! As the successful Senior Program Manager, you will help craft program management's role within the Engineering, Product, and Design organization. 

About Hearsay Systems
Founded in 2009, Hearsay Systems is reinventing the human-client experience in financial services. The Hearsay Client Engagement Platform empowers over 200,000 advisors and agents to authentically and intelligently grow business relationships by proactively guiding and capturing the last mile of digital communications. The world’s leading financial firms—including Allstate, New York Life, Morgan Stanley, and Charles Schwab—rely on Hearsay’s SaaS platform to scale their reach, optimize sales engagements, and deliver exceptional client service in a consistent and compliant manner. 

We are a tight-knit and dedicated team that passionately believes in our products, our people, and our culture. Our products help advisors and agents scale personalized customer engagements across social media (Facebook, LinkedIn, Twitter, Instagram), websites, text, and voice.

Headquartered in San Francisco, Hearsay has a globally distributed team with members in San Francisco, Salt Lake City, Seattle, New York, Toronto, London, Budapest and Manila and is backed by Sequoia Capital, NewView Capital, and Salesforce Ventures.

About the role:

  • Formulate, organize, and monitor inter-connected projects within Engineering, Product Management, Design, and Data Analysis
  • Working with cross-functional stakeholders, decide on suitable strategies and objectives to complete and rollout new features and programs, managing those programs to successful completion
  • Coordinate cross-functional activities and keep stakeholders apprised of status, changes, and impacts
  • Identify risks early, assess impacts on schedule, and work with teams to find ways to mitigate and reduce impact
  • Communicate with team, leadership, and broader stakeholders on ongoing progress
  • Ensure timely and coordinated delivery of projects while also ensuring that project gates and governance are honored
  • Manage and communicate with remote developers during non-traditional business hours

    • About you:

  • 4+ years of proven experience as a Program Manager or other role tracking and managing complex, cross-functional projects
  • Thorough understanding of project/program management techniques and methods
  • Excellent communication skills
  • Experience with Software Development Lifecycles and Agile practices
  • Proven track record of strategic process improvement and design 
  • College degree or equivalent experience

    • OUR COMMITMENT TO DIVERSITY AND INCLUSION: At Hearsay we believe that diverse teams are the best teams. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
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