Customer Education Manager
Hearsay's clients realize it takes more than just the right technology to successfully execute digital transformation. We are looking for a Customer Education Manager to join our incredible Client Services team to help identify, create, and deliver training support for our customers and drive content creation for our education program. The Customer Education Team is at the heart of the customer experience as we train our users, share product updates, deliver best practices and help them grow their business through digital tools.
About Hearsay Systems: Founded in 2009 by Clara Shih and Steve Garrity, and helmed by CEO Mike Boese, Hearsay Systems leads the field in offering sophisticated client engagement products to companies within the financial services vertical. We are a tightly knit and dedicated group that passionately believes in our products, our people, and our culture. Our products engage customers across Facebook, LinkedIn, Twitter, and Instagram, email, text, and voice. And every product syncs beautifully to Salesforce, Microsoft Dynamics, and other CRM systems.
Hearsay is used by more than 170,000 financial advisors and insurance agents. Our clients include Morgan Stanley, Goldman Sachs, Wells Fargo, JP Morgan Chase, Prudential, New York Life and Allstate. We enable them to get a real-time pulse of field conversations and to trigger more effective targeted advisor-client outreach with AI-optimized calls, text messages, email follow-ups, and social media interactions.
Our Client Services team focuses on platform deployments, content strategy, and digital transformation services to help our customers realize value from their investments quickly and effectively. Combining tech experience with a laser focus on driving change in the financial services and insurance world, our professional services organization is made up of industry veterans uniquely positioned to help at every step of the customer journey.