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HR Generalist (US Remote)

Do you enjoy helping people? Do you enjoy spreadsheets? Does the thought of implementing a new HR software excite you? Do you find fulfilment in solving problems and discovering ways to make the employee experience a better one? As Hearsay’s US-based HR Generalist you’ll get plenty of time doing all of these as you support our employees and managers with their HR requests, maintain the integrity and accuracy of our HR data, and keep our HR tools and procedures running smoothly. If you’re someone who identifies as a team player and possesses a strong sense of empathy, please read on!

About Hearsay Systems:Founded in 2009 by Clara Shih and Steve Garrity, and helmed by CEO Mike Boese, Hearsay Systems leads the field in offering sophisticated client engagement products to companies within the financial services vertical. We are a tightly knit and dedicated group that passionately believes in our products, our people, and our culture. Our products engage customers across Facebook, LinkedIn, Twitter, and Instagram, email, text, and voice. And every product syncs beautifully to Salesforce, Microsoft Dynamics, and other CRM systems.

Hearsay is used by more than 170,000 financial advisors and insurance agents. Our clients include Morgan Stanley, Goldman Sachs, Wells Fargo, JP Morgan Chase, Prudential, New York Life and Allstate. We enable them to get a real-time pulse of field conversations and to trigger more effective targeted advisor-client outreach with AI-optimized calls, text messages, email follow-ups, and social media interactions.

About the Role

  • Acting as the main point-of-contact for US employee inquiries and escalating issues to the appropriate resources when necessary
  • Recording global employee changes - new-hire, change-of-status, performance evaluations, benefits, terminations, etc. - in ADP Workforce Now and other HR systems
  • Implementing new HR workflows, system integrations, and policy updates
  • Working with outside counsel to file US immigration petitions
  • Addressing requests for and from our US benefits broker and providers
  • Fulfilling statutory reporting requirements (EEO-1, SOC2, SFHCO)
  • Managing leaves of absence - from communicating eligibility requirements and obligations to tracking dates to calculating paid leave adjustments
  • Working with Accounting to manage vendor invoices and billing reconciliation from insurance carriers and other HR vendors
  • Fulfilling requests for employee data reporting
  • Leading benefits & payroll orientation meetings for US new hires
  • Maintaining confidential company and employee e-files and reports, ensuring accuracy and compliance
  • Assisting the larger People Team with various projects and initiatives as needed
  • About You

  • Minimum 4 years of HR experience
  • Excellent organizational skills and attention to detail
  • Implement/configure an HRIS (experience with any HRIS is great, but ADP experience is highly preferred)
  • Ability to handle and maintain a high-level of confidentiality
  • Comfortable working for a remote manager (manager is based in San Francisco)
  • “Customer First” mindset
  • Strong interpersonal and communication skills
  • Ability to multi-task and set priorities in a fast-paced environment
  • Competency in G Suite by Google
  • Bachelor’s degree or equivalent experience