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Senior Product Manager, Retain & Grow

What are you looking for in your next company? An open, friendly culture? Smart application of an excellent tech stack? Real diversity? Rock-solid products? If these matter to you, we have some great things to talk about.

We're currently looking for a Senior Product Manager to join our ever-growing team!

As the Senior Product Manager for Retain & Grow, you will be responsible for some of the most critical parts of our business, helping us solve for how our customers use social networks, email, text, voice and other engagement channels to retain clients and grow their share of wallet. You will help take Hearsay to the next level and be a critical part of how and why our business continues to grow.

The Retain & Grow Team leverages Hearsay's omnichannel communication capabilities and powerful journey engine to drive business outcomes specific to financial services sub-verticals (wealth, property and casualty insurance, etc.). Our team is hyper-focused on building advisor-client relationships to increase client retention rates and grow the advisor’s business with every client.

If this sounds intriguing to you, then read on and apply!

About Hearsay Systems
Founded in 2009, Hearsay Systems is reinventing the human-client experience in financial services. The Hearsay Client Engagement Platform empowers over 200,000 advisors and agents to authentically and intelligently grow business relationships by proactively guiding and capturing the last mile of digital communications. The world’s leading financial firms—including Allstate, New York Life, Morgan Stanley, and Charles Schwab—rely on Hearsay’s SaaS platform to scale their reach, optimize sales engagements, and deliver exceptional client service in a consistent and compliant manner. 

We are a tight-knit and dedicated team that passionately believes in our products, our people, and our culture. Our products help advisors and agents scale personalized customer engagements across social media (Facebook, LinkedIn, Twitter, Instagram), websites, text, and voice.

Headquartered in San Francisco, Hearsay has a globally distributed team with members in San Francisco, Salt Lake City, Seattle, New York, Toronto, London, Budapest and Manila and is backed by Sequoia Capital, NewView Capital, and Salesforce Ventures.

About the role:

  • Be responsible for understanding Hearsay’s engagement channels and business platform; the client retention and growth lifecycle in a number of financial services sectors; and how to bring those together to drive success for advisors, agents, and the enterprises they represent
  • Working with senior management and peers, develop product roadmaps, backlogs, and strategies to deliver the client retention and growth experience
  • Lead your product scrum team to align on product value, strategy, priorities and success criteria
  • Own the product metrics for your product, and work with the Data team to develop and monitor these key metrics to determine product health, usage and impact on our end users
  • Understand current and future market opportunities to ensure we’re building the right things, now and over the long haul
  • Partner with cross-functional teams to define meaningful business outcomes
  • Work closely with customers, users, customer support, professional services, marketing, and sales to deliver features that are finely tuned to drive customer business value

    • About you:

  • Proven experience as a Product Manager, preferably in SaaS
  • Experience in product lifecycle management, including the Agile framework with a preference for experience with Scrum and familiarity with its concepts and practices
  • Comfortable translating product requirements and understanding technical concepts to drive effective collaboration with design and engineering partners and develop solutions
  • Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously
  • Know how to strike the right balance between delighting the user and delivering measurable ROI to the buyer
  • Passion and work history in financial services strongly preferred
  • Demonstrated strategic thinking and strong communication skills
  • Successful experience interfacing with cross-functional teams and customers to get to the underlying business problems

    • OUR COMMITMENT TO DIVERSITY AND INCLUSION: At Hearsay we believe that diverse teams are the best teams. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
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