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Senior Product Designer, Mobile

Hearsay is focused on enabling agents and advisors to concentrate on the most critical part of their job—building and servicing relationships—all within one system that seamlessly ensures regulatory compliance.

We believe that our users’ journey should be one holistic experience regardless of channels and devices.  We’re looking for an experienced Senior Product Designer, Mobile who understands mobile’s role in this journey and will help us design for the context while keeping in mind the omnichannel user experience. 

When you join our team, you’ll work with the product manager responsible for the Hearsay Mobile apps and the mobile development teams. You’ll also collaborate very closely with product managers and designers of both the platform and business solution product teams.

About Hearsay Systems
Founded in 2009 by Clara Shih and Steve Garrity, and helmed by CEO Mike Boese, Hearsay Systems leads the field in offering sophisticated client engagement products to companies within the financial services vertical. We are a tightly knit and dedicated group that passionately believes in our products, our people, and our culture. Our products engage customers across Facebook, LinkedIn, Twitter, and Instagram, email, text, and voice. And every product syncs beautifully to Salesforce, Microsoft Dynamics, and other CRM systems.

Hearsay is used by more than 170,000 financial advisors and insurance agents. Our clients include Morgan Stanley, Goldman Sachs, Wells Fargo, JP Morgan Chase, Prudential, New York Life and Allstate. We enable them to get a real-time pulse of field conversations and to trigger more effective targeted advisor-client outreach with AI-optimized calls, text messages, email follow-ups, and social media interactions.

About the Role:

Following our design processes:

  • Conduct best practice audits, lead user research, gather and study analytics, carry on usability tests to feed the design process with synthesized report findings.
  • Run design thinking workshops.
  • Design iteratively, using personas, journey mapping, flow diagrams, sketches, wireframes, and high fidelity visuals.
  • Validate concepts with appropriate user testing methods.

    • Working on our mobile design efforts:

  • Work with cross-functional teams including other designers, software engineers, product managers, and go-to-market professionals to create one cohesive, consistent user experience.
  • Create mobile-optimized experiences while providing core consistency.
  • Optimize the experience while considering the mobile and tablet channel constraints, contexts of use, and make compromises where necessary.

    • Optimizing our design processes and craft to enhance the team’s value and impact

  • Use and take part in the maintenance of the internal design system.
  • Coach less experienced UX professionals on the team.
  • Implement and improve design and feedback processes to help scale the team.
  • Advocate and evangelize design tools, methodologies, and practices among non-designers.

    • About you:

  • Deep understanding of mobile app UX best practices and familiarity with Material Design Guidelines and Apple’s Human Interface Guidelines.
  • 6-8 years of experience designing and shipping digital products and systems, of which at least 3-4 years is designing mobile experiences. 
  • Comfortable participating in the product development process as an equal partner to Product Managers and Software Engineers.
  • Humble but confident, with an understanding of how research, data, and instinct play into decision making.
  • Proactive and have a sense of process ownership.
  • Proven ability to manage multiple design requests in a timely fashion, with competing priorities and deadlines.

    • It's a plus, but not required:

  • Background in working with or developing design systems.
  • Trackable history designing Saas products.
  • Experience working with or being part of an agile product development team.

    • Our commitment to diversity and inclusion: At Hearsay we believe that diverse teams are the best teams. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
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