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Site Reliability Engineer

Hearsay is looking to hire a knowledgeable, ambitious Site Reliability Engineer to join our global Site Reliability team.

The Hearsay Platform is the pre-eminent omni-channel digital engagement center for the financial services advisor. It tethers the most effective marketing, acquisition and servicing channels in one ecosystem which enables the advisor to focus on the most important part of their job - building and servicing relationships - without the friction of switching between systems or the fear of compliance backlash.

At Hearsay we are true believers in the power of having developers be capable of, accountable for and enthusiastic about owning services from development through production, delivering value in small increments that add up to a big deal. Doing this at scale is easier said than done and will require hands on work to iteratively improve the performance of our people, processes and technology.

About Hearsay Systems
Founded in 2009, Hearsay Systems is reinventing the human-client experience in financial services. The Hearsay Client Engagement Platform empowers over 200,000 advisors and agents to authentically and intelligently grow business relationships by proactively guiding and capturing the last mile of digital communications. The world’s leading financial firms—including Allstate, New York Life, Morgan Stanley, and Charles Schwab—rely on Hearsay’s SaaS platform to scale their reach, optimize sales engagements, and deliver exceptional client service in a consistent and compliant manner. 

We are a tight-knit and dedicated team that passionately believes in our products, our people, and our culture. Our products help advisors and agents scale personalized customer engagements across social media (Facebook, LinkedIn, Twitter, Instagram), websites, text, and voice.

Headquartered in San Francisco, Hearsay has a globally distributed team with members in San Francisco, Salt Lake City, Seattle, New York, Toronto, London, Budapest and Manila and is backed by Sequoia Capital, NewView Capital, and Salesforce Ventures.

About the Role:

  • Collaborate with engineering teams to understand their architecture, set meaningful service level objectives, and establish and share best practices.
  • Write (or select existing) tools and services to help deliver better software, faster.
  • Collaborate with the members of the SRE team to design and implement organization-wide processes, architectural standards, and technology platforms.
  • Assist in monitoring, maintaining and scaling our services in concert with engineering teams.
  • Ensure that our compliance posture is adhered to, and participate in quarterly and yearly audit activities, as needed.

    • About you:

  • Coding ability in both scripting and applications programming languages -- could be Python, Kotlin, Java, Ruby, etc. (Hearsay services are mostly written in Python).
  • Understanding of web application architecture and essential security best practices (e.g. OWASP Top 10)
  • Strong understanding of cloud-based architectural best practices, particularly in AWS.
  • Familiarity with Infrastructure as Code tools, like Terraform, is a plus.
  • Several years of experience with Linux-based development and production environments.
  • Experience with server provisioning/configuration management tools such as Chef/Puppet/Ansible and image building tools such as packer.
  • Understanding of DevOps principles, practices and tools -- e.g. continuous integration, automated deployment, canary deployments, etc
  • Familiarity with containerization and an orchestration framework (e.g. AWS ECS, Kubernetes).
  • Bonus points for familiarity with AWS Lambda (serverless functions)
  • Strong communication skills

    • Our commitment to diversity and inclusion: At Hearsay we believe that diverse teams are the best teams. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
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