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Site Reliability Engineer

Hearsay is looking to hire a knowledgeable, ambitious Site Reliability Engineer to join our global Site Reliability team.

The Hearsay Platform is the pre-eminent omni-channel digital engagement center for the financial services advisor. It tethers the most effective marketing, acquisition and servicing channels in one ecosystem which enables the advisor to focus on the most important part of their job - building and servicing relationships - without the friction of switching between systems or the fear of compliance backlash.

At Hearsay we are true believers in the power of having developers be capable of, accountable for and enthusiastic about owning services from development through production, delivering value in small increments that add up to a big deal. Doing this at scale is easier said than done and will require hands on work to iteratively improve the performance of our people, processes and technology.

About Hearsay Systems
Founded in 2009 by Clara Shih and Steve Garrity, and helmed by CEO Mike Boese, Hearsay Systems leads the field in offering sophisticated client engagement products to companies within the financial services vertical. We are a tightly knit and dedicated group that passionately believes in our products, our people, and our culture. Our products engage customers across Facebook, LinkedIn, Twitter, and Instagram, email, text, and voice. And every product syncs beautifully to Salesforce, Microsoft Dynamics, and other CRM systems.

Hearsay is used by more than 170,000 financial advisors and insurance agents. Our clients include Morgan Stanley, Goldman Sachs, Wells Fargo, JP Morgan Chase, Prudential, New York Life and Allstate. We enable them to get a real-time pulse of field conversations and to trigger more effective targeted advisor-client outreach with AI-optimized calls, text messages, email follow-ups, and social media interactions.

About the Role:

  • Collaborate with engineering teams to understand their architecture, set meaningful service level objectives, and establish and share best practices.
  • Write (or select existing) tools and services to help deliver better software, faster.
  • Collaborate with the members of the SRE team to design and implement organization-wide processes, architectural standards, and technology platforms.
  • Assist in monitoring, maintaining and scaling our services in concert with engineering teams.
  • Ensure that our compliance posture is adhered to, and participate in quarterly and yearly audit activities, as needed.

    • About you:

  • Coding ability in both scripting and applications programming languages -- could be Python, Kotlin, Java, Ruby, etc. (Hearsay services are mostly written in Python).
  • Understanding of web application architecture and essential security best practices (e.g. OWASP Top 10)
  • Strong understanding of cloud-based architectural best practices, particularly in AWS.
  • Familiarity with Infrastructure as Code tools, like Terraform, is a plus.
  • Several years of experience with Linux-based development and production environments.
  • Experience with server provisioning/configuration management tools such as Chef/Puppet/Ansible and image building tools such as packer.
  • Understanding of DevOps principles, practices and tools -- e.g. continuous integration, automated deployment, canary deployments, etc
  • Familiarity with containerization and an orchestration framework (e.g. AWS ECS, Kubernetes).
  • Bonus points for familiarity with AWS Lambda (serverless functions)
  • Strong communication skills

    • Our commitment to diversity and inclusion: At Hearsay we believe that diverse teams are the best teams. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
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