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Senior Software Engineer, Platform

We are looking for a collaborative, creative, get-it-done Senior Software Engineer to join our passionate Platform team and help us modernize the advisor-client experience!

The Hearsay Business Platform is the leading client-centric, omni-channel digital engagement solution for financial services advisors, agents, and their teams. The Hearsay platform supports, orchestrates, and brings insight to the full advisor-client relationship lifecycle, from corporate and advisor/agent brand awareness to lead generation, from prospect nurturing to client conversion, and across the lifetime relationship of client servicing and share-of-wallet growth. It brings together the most effective marketing, acquisition and servicing engagement channels in one ecosystem, which enables the advisor to focus on the most important part of their job—building and servicing relationships—all within one system that seamlessly ensures regulatory compliance.

About Hearsay Systems:
Founded in 2009 by Clara Shih and Steve Garrity, and helmed by CEO Mike Boese, Hearsay Systems leads the field in offering sophisticated client engagement products to companies within the financial services vertical. We are a tightly knit and dedicated group that passionately believes in our products, our people, and our culture. Our products engage customers across Facebook, LinkedIn, Twitter, and Instagram, email, text, and voice. And every product syncs beautifully to Salesforce, Microsoft Dynamics, and other CRM systems.

Hearsay is used by more than 170,000 financial advisors and insurance agents. Our clients include Morgan Stanley, Goldman Sachs, Wells Fargo, JP Morgan Chase, Prudential, New York Life and Allstate. We enable them to get a real-time pulse of field conversations and to trigger more effective targeted advisor-client outreach with AI-optimized calls, text messages, email follow-ups, and social media interactions.

About the role:

  • Collaborate with various engineering teams, product management, and design to execute a diverse range of projects
  • Drive the development of new product features and architect infrastructure to support a fast-growing user base
  • Be directly responsible for multiple or large components within our product suite; and potentially provide technical leadership to a small team of engineers
  • Provide technical influence across multiple teams, drive best practices, and shape how the engineering team works as a whole (process, systems, etc.)
  • The ability to listen to other people's strong opinions and willingness to change yours
  • Sense of humor (everyone says this, but we really mean it)
  • About you:

  • BS in Computer Science, Software Engineering or equivalent experience
  • Extensive experience working across the technical stack, developing modern web apps, and building systems that scale
  • We work with Python, and Javascript; so experience with these technologies is great but not required
  • Experience building enterprise products, SaaS products, social apps, or utilizing APIs of social sites is a huge plus
  • Experience refactoring legacy system incrementally is also a plus
  • Previous experience providing technical leadership or managing a small team is a plus
  • Your typical day may include:

  • Collaborate with Product Owner to clarify acceptance criteria for user stories the implement solutions that bring user values
  • Team collaboration and brainstorming a new design for a part of the product and discuss how best implement it
  • Building large features end-to-end (data model, middle tier, front-end), and understand how multiple features come together into a coherent story technically for the user

  • OUR COMMITMENT TO DIVERSITY AND INCLUSION: At Hearsay we believe that diverse teams are the best teams. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.