As an integral part of our Professional Services organization, Hearsay Engagement Managers’ primary function is to serve as a trusted partner to our clients in defining, designing and deploying our suite of solutions. In addition, the Engagement Manager will work on a portfolio of Tier 1 Accounts to identify Services opportunities that will lead to the growth of those accounts in terms of Product ACV and mitigate any churn risk, as well as partner with the Sales organization to effectively translate those opportunities to paid services engagements. The Engagement Manager will also actively contribute to the growth and build-out of the Professional Services organization by actively contributing to the development of new offerings, repeatable service delivery processes, and other operational improvements.
The Engagement Manager will partner with the Customer Success and Sales teams while serving as the primary point of contact for top customer accounts around some of the more in-depth aspects of our products and deployment processes liaising with other internal organizations like Product Management, Engineering, Technical Support as needed. The Engagement Manager will oversee and coordinate additional Professional Services resources as needed, including Solutions Engineers, Subject Matter Experts for specific focus areas, and Implementation Managers for standard product configuration.
As our Engagement Manager, you will build and lead the team that ensures our Premier Enterprise engagements are executed smoothly and on time helping customers realize value from their investments quickly and effectively. You will achieve this through strategic planning, holistic technical account management, and working with internal teams to provide seamless support across sales and delivery processes.
About Hearsay Systems:
Founded in 2009 by Clara Shih and Steve Garrity, and helmed by CEO Mike Boese, Hearsay Systems leads the field in offering sophisticated client engagement products to companies within the financial services vertical. We are a tightly knit and dedicated group that passionately believes in our products, our people, and our culture. Our products engage customers across Facebook, LinkedIn, Twitter, and Instagram, email, text, and voice. And every product syncs beautifully to Salesforce, Microsoft Dynamics, and other CRM systems.
Hearsay is used by more than 170,000 financial advisors and insurance agents. Our clients include Morgan Stanley, Goldman Sachs, Wells Fargo, JP Morgan Chase, Prudential, New York Life and Allstate. We enable them to get a real-time pulse of field conversations and to trigger more effective targeted advisor-client outreach with AI-optimized calls, text messages, email follow-ups, and social media interactions.
What you will do: