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Technical Solutions Consultant

Hearsay Systems is looking for a Technical Solutions Consultant to join our pre-sales team!

In this role, you’ll be challenged on both technical and functional aspects of the deal lifecycle from developing new demo environment enhancements to presenting in front of a technical audience.  You'll enable the go-to-market team to navigate deep product and technical conversations winningly and easily; consult, develop, and present custom solution presentations mapped to strategic customer challenges; and function as a key liaison between go-to-market, product, and product marketing on our platform and services.

As part of this hybrid role, you will spend part of your time coding new features in our demo environment and then presenting these features to our customers and prospects. 

This is not a sales role, but is an integral part of the pre-sales team that partners with the Account Executives and many others!

About Hearsay Systems:
Founded in 2009 by Clara Shih and Steve Garrity, and helmed by CEO Mike Boese, Hearsay Systems leads the field in offering sophisticated client engagement products to companies within the financial services vertical. We are a tightly knit and dedicated group that passionately believes in our products, our people, and our culture. Our products engage customers across Facebook, LinkedIn, Twitter, and Instagram, email, text, and voice. And every product syncs beautifully to Salesforce, Microsoft Dynamics, and other CRM systems.

Hearsay is used by more than 170,000 financial advisors and insurance agents. Our clients include Morgan Stanley, Goldman Sachs, Wells Fargo, JP Morgan Chase, Prudential, New York Life and Allstate. We enable them to get a real-time pulse of field conversations and to trigger more effective targeted advisor-client outreach with AI-optimized calls, text messages, email follow-ups, and social media interactions.

About the role:

  • Develop new capabilities into the demo environment such as integrations with CRM systems
  • Perform great insight driven technical discovery
  • Drive the sales cycle to close by delivering compelling technical presentations, lead technical design and architecture whiteboarding sessions, and developing prototypes
  • Design and run executive workshops to drive technical selection and win
  • Own technical executive relationships to influence early design decisions
  • Serve as the end-to-end business application expert and technical liaison between the customer, the Account Executive, and Product Management
  • Complete security reviews and manage RFP’s to completion
  • Stay knowledgeable about competitor’s products to continuously refine how to best position our key differentiators
  • Partner with Sales Enablement to refine product training business application knowledge for Go To Market teams
  • In the context of Hearsay products and the client's technological infrastructure, consult on integration best practices

    • About you:

  • Must have hands on software development experience with a solid understanding of object oriented programming principles
  • Programming in Java, C#, JavaScript, or Python as part of your current role
  • Technical experience with REST APIs
  • Great work ethic and sense of ownership
  • 5+ years experience in technology industry, FinTech preferred
  • 3 - 5 years in comparable Solutions Consulting / Pre-Sales Engineer role
  • Comfortable with 50% travel across assigned region and valid passport
  • Strong grasp of SaaS concepts and application integration
  • Skilled in managing expectations with challenging audiences
  • Ability to surface risk and reduce sales cycle with technical solutioning
  • Talent in value selling, and solutioning for business outcomes
  • Configuration experience with Enterprise CRM deployments: Salesforce, Microsoft Dynamics or another CRM systems
  • Experience with cloud based SaaS platforms and AWS
  • Ability to partner with other Go To Market teams from value consulting to product marketing
  • Great presentation skills: you should be adept in both small and larger audiences
  • Proven ability to mentor, train, and convert audiences into advocates

    • Our commitment to diversity and inclusion: At Hearsay we believe that diverse teams are the best teams. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
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