Joe Van Remortel brings 30 years of experience and customer success with a variety of innovative technology companies. By working cross-functionally at Hearsay, his team is responsible for ensuring the success of all Hearsay customers. Previously, he led business-technology integration efforts as an early employee at E*TRADE, then an upstart online broker that disrupted an industry and created a category. Joe also led B2B customer engagement and success with marketing-technology companies such as Organic/Omnicom, Wirestone and Publicis. Most recently, Joe spent 9 years at DocuSign leading the Customer Success/Account Management organization and growing the company from a small saas player to the global leader it is today. He and the team pioneered many new practices including adoption best practices, customer success tracking/reporting, and novel saas deal structures that benefited customers and DocuSign alike.
He holds a B.A. in Economics from UCLA and an M.B.A. from the Yale School of Management. Joe is a sourdough baker, a runner and constantly busy with his wonderful wife and four daughters.