Intelliflo’s Intelligent Office (iO) is getting social with the integration of Hearsay Systems’ flagship adviser cloud platform, which enables advisers to manage their social media and local, search-optimised web presences all from a single, easy-to-use dashboard.
Use of social media by advisers is on the increase. Research carried out by Intelliflo with iO users in August 2016 found 70% were engaging with social media (up from 58% in 2014), with nearly two thirds (60%) marketing via LinkedIn; over a third 36% (up from 25% in 2014) using Facebook and 40% using Twitter (down from 41% in 2014).
Rob Walton, Chief Operations Officer at Intelliflo comments: “Advisers’ time is precious so it’s easy to dismiss or put on the back-burner engagement with new channels of communication. Social media offers a powerful marketing tool for advisers: 70% of online adults have a social media profile and 50% of millionaires over 65 use Facebook. By integrating Hearsay’s leading technology into iO and providing an up-to-date content library, our clients will have the tools they need to develop and manage effective and efficient social media interaction in a regulator-friendly and MiFID II compliant manner.”
Chris Andrew, Hearsay Managing Director comments: “Since 2009, Hearsay has been a leader in transforming the way financial services do business through digital technologies like social, email, advisor websites and SMS. Our partnership with iO enables many more independent advisers to get the kind of marketing support that is typical of big financial services firm. Engaging with clients and prospects on the channels they prefer – and today that is increasingly on social, mobile and digital – can really pay dividends. Research with wealth management firms indicates that once they start using our tools, the productivity of advisers increases by 9-22%.”
Designed to make digital communications effective and time efficient, Hearsay’s predictive tools allow advisers to “hear” about key life events in their client’s life and provide a centralised library of compliant content that enables advisers to “say” the right message at the right time. As part of the service, Intelliflo is running an active content library designed specifically to save advisers time by selecting relevant material.
Hearsay has heavily invested in compliance and enables firms to meet their regulatory requirements for financial communication and promotion as stated by FCA as well as the archiving needs as required by MIFID II.
Yasmin Zarabi, Vice President, Legal and Compliance at Hearsay comments: “MiFID II requires more stringent measures for digital client communications, disclosures and transparency requirements. To be compliant with Articles 16 and 69 of the directive, firms are required to keep records of all electronic communications—including social, email, and text messages—from any device, ensuring that they maintain adequate records of disclosures of potential conflicts of interest. Hearsay provides monitoring, supervision, approval workflows and archiving out of the box across all its digital engagement channels.”
Intelliflo (www.Intelliflo.com) has been providing information technology services to financial services companies since its formation in 2004. Its leading web-based practice management software, Intelligent Office, is the most widely used by new UK financial advisers* and helps financial businesses large and small to improve efficiency and increase profits. Intelligent Office supports over 1,800 firms and 16,650 users with assets under advice of £245 billion (as at 1 January 2017).
In July 2013 HgCapital, a leading European private equity investor in B2B technology companies, became a majority shareholder in Intelliflo Ltd. HgCapital has a wealth of expertise in developing web-based software businesses and is committed to supporting the next phase of Intelliflo’s growth.
In March 2015 Intelliflo was listed among the top 25 best performing privately owned technology companies in the UK mid-market. The list is compiled by Megabuyte’s independent and highly-regarded research team and is based on financial performance and long-term potential.
*Based on number of directly authorised financial advice firms registered in 2016
Hearsay Systems (www.HearsaySystems.com) offers leading advisor cloud solutions for financial services, empowering advisers to efficiently and compliantly use social media, websites, text and email to engage with customers, build stronger relationships and grow their business. Its prescriptive technology processes and prioritises data from across digital channels and data systems, providing actionable suggestions for advisers on how they should engage with customers next. Built for the enterprise, Hearsay connects these adviser-client interactions and data to corporate CRM systems and digital marketing programs, and provides efficient compliance supervision and review workflows – all on a secure, enterprise-ready platform.
Hearsay is used by more than 150,000 advisers and agents at the world’s largest financial services and insurance firms including New York Life, Raymond James and Vanguard. The company is headquartered in Silicon Valley with offices throughout North America, Europe and Asia. Connect on Facebook, Twitter, LinkedIn and the Hearsay blog.