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Hearsay Systems Launches Biometric and PIN App Security to Enhance Secure Client Engagement Via Hearsay Relate

October 24, 2019

Hearsay Relate becomes the first product to provide both in-app PIN and biometric security for iOS and Android devices, ensuring agent and advisor communications are protected in line with recommendations from FINRA’s 2018 Report on Selected Cybersecurity Practices.

Hearsay Systems announced that its innovative Hearsay Relate solution now has biometric and PIN-based security features. This makes it the industry’s first solution to offer this high level of privacy and security across both iOS and Android devices for advisor texting and cellular calling capabilities.

SAN FRANCISCO–(BUSINESS WIRE)–Hearsay Systems, the trusted leader in compliant digital communications and workflow solutions for the financial services industry, today announced that its innovative Hearsay Relate solution now has biometric and PIN-based security features. This makes it the industry’s first solution to offer this high level of privacy and security across both iOS and Android devices for advisor texting and cellular calling capabilities. With Hearsay Relate, financial services organizations can be sure that every agent and advisor follow mobile application security guidance provided in FINRA’s 2018 Report on Selected Cybersecurity Practices and be confident that potential end-user vulnerabilities are being mitigated.

“As the rise of attacks on mobile devices coincide with the broadening of corporate device policies, we are at the forefront of security, providing another layer of protection and advancing FINRA’s cybersecurity recommendations,” said Alex Falls, Hearsay.

By adding biometric and PIN-based security features to Hearsay Relate, its innovative, compliant voice, text messaging, and advisor workflow product, Hearsay increases the protection available for both company and client data at the application level. Because this additional layer of security doesn’t require device management, it enables protection on managed and unmanaged devices to support all mobility models (BYOD, CYOD and COPE) without affecting end-user productivity.

New Features Make It Simple to Protect Client Data and Communications

Hearsay Relate provides a dedicated mobile business number for compliant texting and cellular calling on all web and mobile devices. Every call and text are automatically logged, saving advisors and agents the time and hassle of data entry each day. The Relate application can also trigger click-to-call or compliant SMS. Additionally, Hearsay Relate leverages an automated FINRA compliance data model and supervision engine, which saves compliance officers hours of manual approvals per day.

With the latest security enhancements, Hearsay Relate utilizes the device’s preferred security method―facial recognition, fingerprint or PIN―to unlock for the user, providing nearly instant access to secure conversations. This also ensures that sensitive data stored within the Relate application is protected behind an additional wall of security while preventing sensitive data from being accessed if a device is compromised. These features do not just safeguard from hackers. For example, if an agent’s or advisor’s child finds his or her parent’s phone, the child can’t start texting their clients.

To learn more about how Hearsay Relate empowers agents and advisors while delivering industry-leading privacy and security controls, please visit https://hearsaysystems.com/solutions/advisors-agents/.

About Hearsay Systems

Hearsay Systems is reinventing the client experience in wealth management, property and casualty, and life insurance with compliant digital communications and workflow solutions. Over 170,000 advisors and agents at the world’s largest financial services and insurance firms leverage Hearsay to engage with customers and build stronger relationships to grow their business.

With Hearsay Cloud for financial services, advisors and agents provide real-time, personalized and seamless client experiences across the right channel – social, texting, and mobile – at the right moment. Automated, pre-built industry workflows for insurance and wealth management provide one-click actionable suggestions for targeted engagement. Built for the enterprise, Hearsay Systems connects data and every client interaction to corporate CRM systems and digital marketing programs – all on a secure, compliant enterprise-ready platform.

Hearsay is headquartered in Silicon Valley with locations throughout North America, Europe, and Asia. Connect on FacebookTwitterLinkedIn, and the Hearsay blog.

For Editorial Contact:
Carmen Mantalas for Hearsay Systems
503-997-5987
pr@hearsaysystems.com

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