Clara Shih

Clara Shih

CEO and Founder

Clara Shih is CEO and founder of Hearsay Systems, the leading enterprise financial services cloud company used by over 150,000 advisors and agents to deliver personalized relationships at scale with AI-assisted automation. Chief Distribution Officers at the world’s leading financial services companies including Morgan Stanley, New York Life, Allstate, American Family Insurance, Goldman Sachs, Prudential and Allianz utilize Hearsay to get a real-time pulse of field conversations and trigger timely client outreach during moments that matter.


A pioneer in the social media industry, Clara developed the first social business application in 2007 and subsequently authored the New York Times-featured best-seller, The Facebook Era, and sequel, The Social Business Imperative. Clara has been named one of Fortune’s “Most Powerful Women Entrepreneurs,” Fast Company’s “Most Influential People in Technology,” and a “Young Global Leader” by the World Economic Forum. She also has been listed in both Fortune’s and Ad Age’s “40 Under 40,” as well as InvestmentNews’ “40 Under 40” and ThinkAdvisor‘s 25 Industry Influencers.


Clara is a member of the Starbucks board of directors and previously served in a variety of technical, product and marketing roles at Google, Microsoft and She graduated #1 in computer science at Stanford University, where she also received an M.S. in computer science. She also holds an M.S. in internet studies from Oxford University, where she studied as a U.S. Marshall Scholar.

Pete Godbole CFO Hearsay Systems

Pete Godbole

Chief Financial Officer

Pete Godbole is responsible for finance, HR and legal operations. He brings more than two decades of experience in broad financial roles optimizing all aspects of financial operations in support of high-growth businesses. He previously spent two years as the CFO of GoodData, helping them scale the business into new products and business models.


Prior to GoodData, he held various roles at VMware between 2007 and 2014, including his last as CFO for the End User Computing global business unit. Before joining VMware, he held senior operating and financial roles at a variety of technology companies including Hyperion (acquired by Oracle), Autodesk and Hewlett Packard. Pete received a B.S. in Business/Accounting from the University of Delhi and an M.B.A. in Finance from the Broad School of Business at Michigan State University. He is also a Certified Public Accountant (non attest).

Mark Gilbert

Chief Technology Officer

Mark Gilbert brings more than 15 years of enterprise and consumer product design experience to Hearsay, having served as head of product for a variety of key business units at Microsoft including System Center, Visual Studio, and Bing. He also drove technical and product strategy for Microsoft’s $17 billion server and tools business, and built out Microsoft’s product presence in Europe and Asia.

Abhay Rajaram

VP, Customer Success

Abhay Rajaram is passionate about delighting Hearsay’s customers. His team is focused on driving successful implementations and professional services, managing ongoing engagements and education programs with customers, and delivering world-class customer support and services. With nearly 20 years of experience in product development, product marketing and customer enablement, Abhay is a recognized business leader and regular speaker in the world of customer success.


Prior, Abhay was Vice President of Customer Success at YouSendIt (now Hightail), where he built the customer success organization from the ground up, delivering industry-leading customer satisfaction and retention rates. Previously, Abhay managed product operations, strategy, pricing and training for Cisco’s Security Technology Business Unit (STBU) and also held product, engineering and marketing management positions at IronPort Systems, 3Com Corporation and Wipro Technologies.


Abhay holds an M.B.A. from the University of California, Berkeley, and a B.S. in Computer Science from the National Institute of Technology, India.

Bill Rusitzky

VP, Business Development

Bill Rusitzky brings more than 20 years of experience in operational management and strategic partnerships to Hearsay, with a proven track record of supporting cross-functional collaboration to drive strategic plan growth, innovation, sales process, revenue growth.


Bill’s previous roles include senior vice president of business development at Informatica and global vice president of strategic alliances at Adobe, leading business development across both companies. In his spare time, he serves as an advisor to start-ups with the focus of helping them accelerate their business with partners, and is a volunteer with the World Economic Forum. Bill holds a graduate degree in engineering and an M.B.A., both from Cornell University.

Chris Mills

VP, Marketing

Chris Mills is responsible for Hearsay’s global marketing including product marketing, demand and field marketing, communications and brand. Chris brings more than 20 years of experience in marketing, product strategy and business development for enterprise software companies. Prior to Hearsay, Chris was CMO at Supplyframe, where he helped launch supply chain SaaS solutions for the electronics industry. Prior to Supplyframe, Chris held various marketing and product leadership roles at PROS, ServiceSource, Sterling Commerce, Siebel Systems and PeopleSoft.


Chris holds an M.B.A. from the University of California, Berkeley, and a B.S. in management information systems and finance from the University of Virginia.

Tom Westhoff

VP, Sales

As vice president of sales, Thomas Westhoff is responsible for leading our sales, solutions consulting and sales operations teams that position Hearsay’s software and services to leading financial services and insurance firms. He also manages key executive and client relationships.


Tom built his career in financial services, having served as a financial representative and territory manager before moving to the technology side of the industry as regional vice president at Insurity, a LexisNexis company. He also held management roles at Insuresoft and NIIT Technologies before joining the Hearsay team in 2012. Tom earned his B.S. in finance from the University of Wisconsin at La Crosse.

Kristen Trubey

VP, People, Culture and Operations

Kristen Trubey brings nearly 20 years of expertise in human resources, culture and organizational design to Hearsay, and thrives on creating dynamic, transparent and forward-thinking workplaces that inspire team members to be their best selves.


At Hearsay, she is responsible for the employee and candidate experience, including company culture, people operations, recruiting and global office operations. Kristen previously served as Director of Talent at Netflix, where she worked with various business units in the U.S. and EMEA to strategically plan their organizational growth to match the business needs across each region. She also held leadership HR positions at Old Navy, Target and REI. Kristen received her B.A. in political science and education from North Carolina State University.

Chris Andrew

Managing Director, UK and Europe

Chris Andrew holds strategic oversight over all aspects of Hearsay’s European business, from sales and partnership development to customer success.


Chris was the first Hearsay employee and has more than 10 years of high tech experience, having held senior roles in product, customer success and sales. Prior to Hearsay, Chris worked in product management at Intuit.

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