CEO and Founder
Clara Shih is CEO and founder of Hearsay Systems, which provides the leading advisor-client engagement solution for the financial services industry, empowering global teams to efficiently and compliantly use social media, advisor websites, email, and text messaging to reach the right client, at the right time, with the right message. A pioneer in the social media industry, Clara developed the first social business application in 2007 and subsequently authored the New York Times-featured best-seller, The Facebook Era. Her latest book, The Social Business Imperative: Adapting Your Business Model to the Always-Connected Customer, was released in April 2016.
Clara has been named one of Fortune’s “Most Powerful Women Entrepreneurs,” Fast Company’s “Most Influential People in Technology,” Businessweek’s “Top Young Entrepreneurs,” and a “Young Global Leader” by the World Economic Forum. She also has been listed in both Fortune’s and Ad Age’s “40 Under 40,” as well as InvestmentNews’ “40 Under 40” and ThinkAdvisor‘s IA 25 – Industry Influencers.
Clara is a member of the Starbucks board of directors and previously served in a variety of technical, product, and marketing roles at Google, Microsoft, and Salesforce.com. She graduated #1 in computer science at Stanford University, where she also received an M.S. in computer science. She also holds an M.S. in internet studies from Oxford University, where she studied as a U.S. Marshall Scholar.
Chief Financial Officer
Pete Godbole is responsible for finance, HR and legal operations. He brings more than two decades of experience in broad financial roles optimizing all aspects of financial operations in support of high-growth businesses. He previously spent two years as the CFO of GoodData, helping them scale the business into new products and business models.
Prior to GoodData, he held various roles at VMware between 2007 and 2014, including his last as CFO for the End User Computing global business unit. Before joining VMware, he held senior operating and financial roles at a variety of technology companies including Hyperion (acquired by Oracle), Autodesk and Hewlett Packard. Pete received a B.S. in Business/Accounting from the University of Delhi and an M.B.A. in Finance from the Broad School of Business at Michigan State University. He is also a Certified Public Accountant (non attest).
Chief Technology Officer
Mark Gilbert brings more than 15 years of enterprise and consumer product design experience to Hearsay, having served as head of product for a variety of key business units at Microsoft including System Center, Visual Studio, and Bing. He also drove technical and product strategy for Microsoft’s $17 billion server and tools business, and built out Microsoft’s product presence in Europe and Asia.
VP, Customer Success
Abhay Rajaram is passionate about delighting Hearsay’s customers. His team is focused on driving successful implementations and professional services, managing ongoing engagements and education programs with customers, and delivering world-class customer support and services. With nearly 20 years of experience in product development, product marketing and customer enablement, Abhay is a recognized business leader and regular speaker in the world of customer success.
Prior, Abhay was Vice President of Customer Success at YouSendIt (now Hightail), where he built the customer success organization from the ground up, delivering industry-leading customer satisfaction and retention rates. Previously, Abhay managed product operations, strategy, pricing and training for Cisco’s Security Technology Business Unit (STBU) and also held product, engineering and marketing management positions at IronPort Systems, 3Com Corporation and Wipro Technologies.
Abhay holds an M.B.A. from the University of California, Berkeley, and a B.S. in Computer Science from the National Institute of Technology, India.
VP, Global Sales
Stephen D’Angelo comes to Hearsay with more than 25 years of experience building high-performance global sales organizations. His leadership roles have been in some of the most innovative market segments including social, mobile. and big data.
Prior to joining Hearsay, Steve was senior vice president of sales at Kony Solutions, the leader in mobile application development solutions. Other market leading companies Steve has held leadership positions with include Jive Software, IMI, and Optum Software. Steve also was co-founder and CEO of Spring Lake Technologies, which provides innovative predictive software that enables companies to hire and develop high-performing sales professionals.
Steve has spoken to audiences worldwide on the topic of using world-class methods to build and scale high-performance, highly motivated sales organizations. He sits on the advisory board of early stage companies, a school for children with autism, and Montclair State University’s School of Business.
VP, Legal and Compliance
Yasmin Zarabi brings more than 17 years of corporate legal experience spanning both privately-held and public technology companies. At Hearsay, Yasmin is responsible for the company’s legal affairs including, commercial, compliance, regulatory, and privacy matters.
Yasmin is a thought leader in digital compliance for the financial services industry, and often writes about and speaks on the topic. Before joining Hearsay, Yasmin held senior legal positions at various technology companies in Silicon Valley. She earned a J.D. from Golden Gate University and a B.A. from the University of California, Berkeley.
VP, People, Culture, and Operations
Patty Buckley is responsible for Hearsay’s phenomenal people, culture, and operations organization. Prior to Hearsay, she oversaw finance, legal, business operations, recruiting, and HR at Index, a Khosla-backed enterprise retail tech startup. She was formerly the COO of Friendfactor, a tech-focused non-profit.
Additionally, Patty started Google’s offices in Brazil and Argentina, where she oversaw AdWords online sales and operations across Latin America while also leading the company’s U.S.-based AdWords teams for Eastern Europe, Korea, and China. Prior to that, she launched the company’s agency vertical.
Patty has served on several non-profit boards and received her MPA from Harvard University, an MBA from Stanford University, and a B.A. in Political Science and Hispanic Studies from Northwestern University.
Managing Director, UK and Europe
Chris Andrew holds strategic oversight over all aspects of Hearsay’s European business, from sales and partnership development to customer success.
Chris was the first Hearsay employee and has more than 10 years of high tech experience, having held senior roles in product, customer success and sales. Prior to Hearsay, Chris worked in product management at Intuit.
Managing Director, Asia-Pacific
Jason Suen is responsible for Hearsay’s business across Asia-Pacific, where he serves the fast-growing and diverse needs of customers in the region. Jason was an early member of Hearsay’s customer success team, where he led the growth and scaling of the team globally. He also drove some of Hearsay’s largest deployments in partnership with its clients.
Prior to joining Hearsay, Jason spent four years in Salesforce.com’s customer success organization working with clients spanning the mid-market to the Fortune 500. His background includes financial services at Royal Bank of Canada and entrepreneurial work as the co-founder of a successful online media startup in 2006. Jason is an Honours Bachelor of Commerce graduate from Queen’s University in Kingston, Ontario.
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