CEO and Founder
Clara Shih is CEO and founder of Hearsay Systems, which provides the leading advisor-client engagement solution for the financial services industry, empowering global teams to efficiently and compliantly use social media, advisor websites, email, and text messaging to reach the right client, at the right time, with the right message. A pioneer in the social media industry, Clara developed the first social business application in 2007 and subsequently authored the New York Times-featured best-seller, The Facebook Era. Her latest book, The Social Business Imperative: Adapting Your Business Model to the Always-Connected Customer, was released in April 2016.
Clara has been named one of Fortune’s “Most Powerful Women Entrepreneurs,” Fast Company’s “Most Influential People in Technology,” Businessweek’s “Top Young Entrepreneurs,” and a “Young Global Leader” by the World Economic Forum. She also has been listed in both Fortune’s and Ad Age’s “40 Under 40,” as well as InvestmentNews’ “40 Under 40” and ThinkAdvisor‘s IA 25 – Industry Influencers.
Clara is a member of the Starbucks board of directors and previously served in a variety of technical, product, and marketing roles at Google, Microsoft, and Salesforce.com. She graduated #1 in computer science at Stanford University, where she also received an M.S. in computer science. She also holds an M.S. in internet studies from Oxford University, where she studied as a U.S. Marshall Scholar.
Chief Financial Officer
Pete Godbole is responsible for finance, HR and legal operations. He brings more than two decades of experience in broad financial roles optimizing all aspects of financial operations in support of high-growth businesses. He previously spent two years as the CFO of GoodData, helping them scale the business into new products and business models.
Prior to GoodData, he held various roles at VMware between 2007 and 2014, including his last as CFO for the End User Computing global business unit. Before joining VMware, he held senior operating and financial roles at a variety of technology companies including Hyperion (acquired by Oracle), Autodesk and Hewlett Packard. Pete received a B.S. in Business/Accounting from the University of Delhi and an M.B.A. in Finance from the Broad School of Business at Michigan State University. He is also a Certified Public Accountant (non attest).
Chief Technology Officer
Mark Gilbert brings more than 15 years of enterprise and consumer product design experience to Hearsay, having served as head of product for a variety of key business units at Microsoft including System Center, Visual Studio, and Bing. He also drove technical and product strategy for Microsoft’s $17 billion server and tools business, and built out Microsoft’s product presence in Europe and Asia.
VP, Customer Success
Abhay Rajaram is passionate about delighting Hearsay’s customers. His team is focused on driving successful implementations and professional services, managing ongoing engagements and education programs with customers, and delivering world-class customer support and services. With nearly 20 years of experience in product development, product marketing and customer enablement, Abhay is a recognized business leader and regular speaker in the world of customer success.
Prior, Abhay was Vice President of Customer Success at YouSendIt (now Hightail), where he built the customer success organization from the ground up, delivering industry-leading customer satisfaction and retention rates. Previously, Abhay managed product operations, strategy, pricing and training for Cisco’s Security Technology Business Unit (STBU) and also held product, engineering and marketing management positions at IronPort Systems, 3Com Corporation and Wipro Technologies.
Abhay holds an M.B.A. from the University of California, Berkeley, and a B.S. in Computer Science from the National Institute of Technology, India.
VP, People, Culture, and Operations
Patty Buckley is responsible for Hearsay’s phenomenal people, culture, and operations organization. Prior to Hearsay, she oversaw finance, legal, business operations, recruiting, and HR at Index, a Khosla-backed enterprise retail tech startup. She was formerly the COO of Friendfactor, a tech-focused non-profit.
Additionally, Patty started Google’s offices in Brazil and Argentina, where she oversaw AdWords online sales and operations across Latin America while also leading the company’s U.S.-based AdWords teams for Eastern Europe, Korea, and China. Prior to that, she launched the company’s agency vertical.
Patty has served on several non-profit boards and received her MPA from Harvard University, an MBA from Stanford University, and a B.A. in Political Science and Hispanic Studies from Northwestern University.
Gaurav Agarwal thrives in combining his technical expertise and business acumen to solve complex business problems, always from the customer viewpoint. At Hearsay, he is charged with leading the products organization, dedicated to bringing to life innovative solutions to help financial advisors leverage social, mobile and digital client communication channels in a highly regulated industry.
Prior to Hearsay, Gaurav led product management for Splunk’s flagship data products and helped build GoodData’s SaaS analytics platform as VP of Product. He has also held product and engineering leadership positions at Microsoft and Teradata. Gaurav earned his M.B.A. from the University of California, Berkeley, his graduate degree in computer science from the University of Southern California, and holds multiple patents.
VP, Business Development
Bill Rusitzky brings more than 20 years of experience in operational management and strategic partnerships to Hearsay, with a proven track record of supporting cross-functional collaboration to drive strategic plan growth, innovation, sales process, revenue growth.
Bill’s previous roles include senior vice president of business development at Informatica and global vice president of strategic alliances at Adobe, leading business development across both companies. In his spare time, he serves as an advisor to start-ups with the focus of helping them accelerate their business with partners, and is a volunteer with the World Economic Forum. Bill holds a graduate degree in engineering and an M.B.A., both from Cornell University.
Chris Mills is responsible for Hearsay’s global marketing including product marketing, demand and field marketing, communications and brand. Chris brings more than 20 years of experience in marketing, product strategy and business development for enterprise software companies. Prior to Hearsay, Chris was CMO at Supplyframe, where he helped launch supply chain SaaS solutions for the electronics industry. Prior to Supplyframe, Chris held various marketing and product leadership roles at PROS, ServiceSource, Sterling Commerce, Siebel Systems and PeopleSoft.
Chris holds an M.B.A. from the University of California, Berkeley, and a B.S. in management information systems and finance from the University of Virginia.
As vice president of sales, Thomas Westhoff is responsible for leading our sales, solutions consulting and sales operations teams that position Hearsay’s software and services to leading financial services and insurance firms. He also manages key executive and client relationships.
Tom built his career in financial services, having served as a financial representative and territory manager before moving to the technology side of the industry as regional vice president at Insurity, a LexisNexis company. He also held management roles at Insuresoft and NIIT Technologies before joining the Hearsay team in 2012. Tom earned his B.S. in finance from the University of Wisconsin at La Crosse.
Managing Director, UK and Europe
Chris Andrew holds strategic oversight over all aspects of Hearsay’s European business, from sales and partnership development to customer success.
Chris was the first Hearsay employee and has more than 10 years of high tech experience, having held senior roles in product, customer success and sales. Prior to Hearsay, Chris worked in product management at Intuit.