CEO and Founder
Clara Shih is CEO and founder of Hearsay Systems, the leading Advisor Cloud company used by over 150,000 advisors and agents to deliver personalized relationships at scale with AI-assisted automation. Marketing and Distribution leaders at the world’s leading financial services companies including Morgan Stanley, New York Life, Allstate, American Family Insurance, Goldman Sachs, Prudential and Allianz partner with Hearsay to get a real-time pulse of field conversations and trigger timely client outreach during moments that matter.
A digital pioneer, Clara developed the first social business application in 2007 and subsequently authored the New York Times-featured best-seller, The Facebook Era, and sequel, The Social Business Imperative. Clara has been named one of Fortune’s “Most Powerful Women Entrepreneurs,” Fast Company’s “Most Influential People in Technology,” and a “Young Global Leader” by the World Economic Forum. She also has been listed in both Fortune’s and Ad Age’s “40 Under 40,” as well as InvestmentNews’ “40 Under 40” and ThinkAdvisor‘s 25 Industry Influencers.
Clara is a member of the Starbucks board of directors and previously served in a variety of technical, product and marketing roles at Google, Microsoft and Salesforce.com. She graduated #1 in computer science at Stanford University, where she also received an M.S. in computer science. She also holds an M.S. in internet studies from Oxford University, where she studied as a U.S. Marshall Scholar.
Chief Financial Officer
As Chief Financial Officer, Pete Godbole is responsible for finance, HR, legal, and business operations teams at Hearsay – known internally as the PIE Team (People, Infrastructure, and Enablement). Pete is an enterprise software industry veteran, bringing more than two decades of experience in broad financial roles optimizing all aspects of financial operations in support of high-growth public and private companies. Prior to Hearsay, Pete served as CFO of GoodData, helping scale the business into new products and business models, and CFO for VMware’s (NYSE: VMW) End User Computing global business unit.
Pete previously held senior operating and financial roles at a variety of technology companies including Hyperion (acquired by Oracle), Autodesk, and Hewlett Packard. Pete received a B.S. in Business/Accounting from the University of Delhi and M.B.A. from the Broad School of Business at Michigan State University. He is also a Certified Public Accountant (non attest).
Chief Business Officer
Donna Prlich is Hearsay’s Chief Business Officer, overseeing enterprise go-to-market strategy, data analytics, and the flagship Hearsay Social business. She brings more than 20 years of experience in marketing, product management, and strategy for enterprise software companies.
Prior to Hearsay, Donna was Chief Product Officer at Pentaho Corporation (acquired by Hitachi Systems), where she led the data integration and analytics product portfolio. Donna has a wealth of experience in both emerging and traditional data integration and analytics markets, including big data, IoT, and BI/data warehousing at Karmasphere, Actuate and Sun Microsystems. She has a BA in Social Sciences from University of California, Berkeley. When she is not immersed in data, she loves spending time outdoors hiking among the redwood trees.
Chief Operating Officer
Chris Andrew oversees Hearsay’s Product, Engineering and Design for Hearsay and is General Manager of Hearsay Relate. Chris was employee #1 at Hearsay, where he began as its first Customer Success Manager and has played a variety of roles in product management, solutions consulting, and as the former Head of Hearsay Europe.
Prior to Hearsay, Chris worked in product management at Intuit. He holds a Bachelor’s Degree in Economics from Grove City College, where he was captain of the track & field team. In his spare time, he is a gourmet pizza chef who trained in Naples, Italy.
Vice President, Sales
Tom Westhoff leads the sales, solutions consulting, and sales operations teams that position Hearsay’s acclaimed software and services to premier financial services and insurance firms. Having built his career in financial services field distribution and leadership prior to joining Hearsay, Tom brings domain knowledge at the intersection of insurance, wealth management, and digital, and serves as the key executive sponsor for Hearsay’s most strategic client relationships. As an early employee of Hearsay, Tom has played a critical role in the company’s strategy and direction from the beginning.
Previously, Tom served a variety of leadership roles at Insurity (a LexisNexis company) as well as Insuresoft and NIIT Technologies. Tom earned his B.S. in finance from the University of Wisconsin-La Crosse, where he played on the men’s basketball team. These days, Tom can be found in the crossfit gym and chasing after his twin boys.
Vice President, Professional Services & Customer Success
Robert (Bart) leads Hearsay’s global services, support, and customer success organization. He previously built and led post-sales organizations at CipherCloud (cloud security), Axway (MFT), and Tumbleweed Communications (secure messaging), focusing on delivering successful enterprise transformation to Fortune 500 organizations.
Prior to enterprise software, Bart started his career in the financial services industry at Dreyfus Services (BNY Mellon) and JPMorgan Chase, where he served various business roles across sales, marketing, and product development. Bart received a B.S. in Business Administration and B.A. in Philosophy from Binghamton University. He lives on Long Island and is the leader of Hearsay’s New York Office. In addition to his family, Bart draws inspiration from the arts, the outdoors, and travel.
Vice President, Product Management
Elizabeth Casey leads Hearsay’s global product organization, where she drives product vision, strategy, and execution for the Hearsay platform, which combines robo efficiency with the human touch for over 150,000 advisors and relationship managers worldwide.
Elizabeth most recently led product at Snag, a SaaS recruiting platform with over 100 million registered hourly workers. Previously, Elizabeth was Head of Enterprise Product at OpenTable and held product executive positions at Intuit, including her role as Group Product Manager of TurboTax. Elizabeth received a Bachelor of Arts degree in International Relations from the University of California, Davis. She is passionate about customer-centric product design and development.
Vice President, Insurance Solutions
Eugene Lee leads the Hearsay Actions initiative, products and solutions focused on automating workflows and driving best practices in client-advisor/agent digital interactions. He is also responsible for overall market strategy for Property & Casualty and Life Insurers.
Eugene has over 25 years of enterprise software experience, serving in both consulting and executive management roles. Most recently, Eugene spent 10 years at Guidewire Software, a leading provider of enterprise core systems to P&C insurers, where he led their Data & Analytics business. He started his career at Andersen Consulting configuring and implementing large scale enterprise software. He has also held leadership positions at IBM, Hitachi, and Applied Biosystems. Eugene earned his B.S., Mechanical Engineering and M.B.A. from the University of California, Berkeley. Eugene is a Certified Property and Casualty Underwriter (CPCU).
VP Strategy & Partnerships
Gaurav Agarwal thrives in combining his technical expertise and business acumen to solve complex business problems. At Hearsay, he is currently charged with leading overall strategy and driving strategic partnerships. Previously, Gaurav was VP of Products leading product and design and bringing to market innovations in social, texting/voice and platform.
Prior to Hearsay, Gaurav led product management for Splunk’s flagship data products and helped build GoodData’s SaaS analytics platform as VP of Product. He has also held product and engineering leadership positions at Microsoft and Teradata. Gaurav earned his M.B.A. from the University of California, Berkeley, his graduate degree in computer science from the University of Southern California, and holds multiple patents.
Vice President, Engineering and Data Science
Robert MacCloy oversees Hearsay’s software engineering, data, and infrastructure teams. He was one of the company’s first employees and has played a pivotal role in the company’s product, technology, and strategic direction. Under Robert’s leadership, Hearsay’s technology and product teams have pioneered a model for “agile enterprise” development – balancing agile continuous delivery with the enterprise needs and expectations of the world’s largest banks and insurance firms.
Previously, Robert worked as a software engineer at Quantcast and AdBrite. Outside of work, Robert loves nerding out on decentralized decision-making, data, and continually better ways to #GSD.
Lucas Wilkens Flores Soares
Managing Director, UK and Europe
Lucas Wilkens holds strategic and management oversight over all aspects of Hearsay’s Europe and UK business, from sales and partnership development to implementation, training, and support. Lucas started his Hearsay career on the Customer Success and Services team, and has played a key role in ensuring the success of our most strategic clients. He brings a wealth of experience from the insurance industry and global operations, having lived and worked across four continents.
Originally from Brazil and Italy, Lucas is fluent in Spanish, Italian, French, Portuguese, and English. He holds Bachelor’s Degrees from ESPM Escola Superior and Pontifícia Universidade Católica do Rio Grande do Sul, and graduate degree from the University of Oxford – Saïd School of Business. Lucas currently resides in London, where Hearsay Europe is headquartered.
Vice President, People, Culture, and Operations
Kristen Trubey is responsible for Hearsay’s employee and candidate experience, which includes company culture, people operations, recruiting, and global office operations. She brings nearly 20 years of expertise in human resources, culture, and organizational design to Hearsay, and thrives on creating dynamic, transparent, and forward-thinking workplaces that inspire team members to be their best selves.
Kristen previously served on the renowned talent leadership team at Netflix, where she partnered with various business units in the U.S. and EMEA to strategically plan organizational growth to match business needs across each region. She has also held leadership HR positions at Old Navy, Target, and REI. Kristen received her B.A. in political science and education from North Carolina State University and can be found roaming the halls of Hearsay with her adorable dog, Dash.