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Reflections on Hearsay CKO: Connection and Inspiration for the Year to Come

Last week, the entire global Hearsay team united in person in New Orleans to get excited about all of the initiatives and outcomes we will be driving with our customers in 2020. One of the major benefits of having everyone together in one place is getting face time with people from all of the global offices. So often we are in our day to day, chatting with someone online or sending them an email with a request, but how often do you get to connect in person with employees across a global company?

We asked for takeaways on the kickoff from across the company, and here is what folks had to say:

“I really enjoyed the opportunity to meet and work with team members from various departments around the world. It allowed for some great knowledge sharing, department insights, and team building! Having everyone new to the city was also a fun touch as we were all open to exploring and being present for one another. We truly have a unique and talented team at Hearsay that I feel grateful to be a part of. Looking forward to taking the learnings from our Omnichannel Orchestrated Outcomes, one of our large customer’s motivating presentations and from the shared knowledge across the board to my upcoming client meetings!” – Cristine Sousa – Customer Success, Toronto, Canada

“CKO is one of my favorite times of year. As someone who works in a smaller office (we are growing fast though!) getting face time and meeting people in person is so beneficial. There’s also always a motivating and family-like atmosphere. Everyone is so friendly and it really makes you feel like part of a bigger picture. I love it!” – Lauren Wyatt, Engineer, Seattle, Washington

“This was one of the best CKOs of my career! I was impressed by the coordination and it was of course also a ton of fun. Most importantly though I’m inspired by the vision for the next 5 years and look forward to deepening our partnerships with our strategic customers. Orchestrating hundreds of thousands of agents and advisors to leverage multiple channels to get everyone behaving (and performing!) like the top reps are going to be transformational to Financial Services and I’m proud to be a part of it!” – Matt Haney, Sales, New York

“Social is a key element to any advisor based digital transformation. However, Social in a silo is not good enough. It has to be combined with outcomes sought and the necessary orchestration with other channels to optimize its value in the digital ecosystem. Rarely does a customer journey start on one channel and stay on that same channel to conclusion.” – Adrian Del Busso, Sales, West Coast

“Any successful CKO has to focus on 2 different fronts: aligning on corporate outcomes and objectives, and connecting the people. I appreciate we took the time to reflect back on our prior year for areas to be better, as well looked ahead on where we need to go to be successful. Bringing everyone together in a city like New Orleans made it extremely fluid to bond in a city conducive of fun and silliness, which is immensely important to fostering a strong corporate culture.” – Roger Liang, Partnerships, San Francisco

“As a new Hearsay employee, I cannot imagine a better opportunity to meet individuals from every part of the company.  The cross-pollination of ideas, personalities, and experiences gave me deep insights into the company as a whole and helped me better understand our shared goals.  Meeting everyone on neutral ground in a fun and historically-rich location was an operations masterstroke. CKO 2020 was an absolute blast!” – Daryl Benzel, Full Stack Developer, Seattle

“We had so much fun in the product and design team breakout. Not only did we build structures with spaghetti and marshmallows as a team building exercise, but we also spent time envisioning future Hearsay products, and brainstormed how to get there. It was an eye-opening collaborative session.” – Yingying Zhang, Product Design, Seattle

Now that we’ve spent a great week connecting, we are more energized than ever to provide the maximum value for our customers in 2020!

Brittany Hedin

Customer Marketing Manager
Brittany has been at Hearsay since October 2014 and works as a customer marketing manager. In her spare time, you can find her riding horses or in the mountains.

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