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Get to Know Hearsay: Liberty Slater, Operations Manager

July 24, 2019

I recently realized that it’s been a while since we introduced you to someone from Hearsay. This week, our global Hearsay Systems teams are meeting regionally to align for the second half of the year.

It’s always fun to get together face to face and bond with our teammates as we get ready to execute on a new set of goals. Being with other groups also reinvigorated my desire to make sure that, as we grow, we keep that start-up vibe we had when I first came on board almost 5 years ago. Part of that is making sure we keep you up-to-date with who we are on an individual level.

This week we talked to Liberty Slater, who joined Hearsay in 2015. Thanks to her infectious passion for her coworkers and customers, she has grown right along with Hearsay. Read on to learn more about who she is and what she does!

What’s your role at Hearsay and how long have you been here?

I am currently transitioning into a new role as an Operations Manager for Client Services from managing our North American and European Support team. I’ve worked at Hearsay just shy of five years.

What do you do day-to-day?

I have two major areas at the moment: internal training and product-to-GTM (go-to-market) enablement. My day-to-day varies quite a bit, which I enjoy. I like being confronted with new challenges, new learnings, and competing priorities that push me to really think about what is most strategic at any given point.

What is your favorite thing about Hearsay

My manager, John Williams. John is incredibly gifted at supporting the growth and development of his direct reports in a manner that also meets the strategic needs of the company. In doing so, he ensures that his team remains challenged and that their contributions are meaningful to the larger Hearsay community. He is gracious, experienced, full of good-natured sarcasm, and open to learning from all those around him. I am extremely grateful to have had him as a manager and hope some of that has rubbed off on me! I fear that only the sarcasm has stuck….

What has been your favorite team building activity?

One of the most memorable team building exercises was an escape room that occurred relatively early into my Hearsay experience. It was a cross-coastal, cross-functional group who were still new to one another. Nevertheless, everyone immediately stepped outside of the absurdity of the situation and their lack of familiarity with one another to embrace the task at hand. I’ve never felt more comfortable crawling along a dusty floor, looking for trap doors with a group of relative strangers. We progressed through one, two, three layers of rooms in a frenzied (and uproarious) mix of individual and team code-cracking before we were confronted with the final puzzle.

The final challenge required us to translate the answer to a riddle into binary code, deactivating a wall of lasers that stood between us and the room key. Unfortunately, we had missed a crucial clue earlier: the riddle itself. Less than four minutes remained. The group quickly split into three: a member of our engineering team began to brute force the binary puzzle, two of us scanned the previous rooms for the riddle, and the remaining members of the team began to physically lift the smallest member of our group into the air and feed her slowly through a six inch gap in the lasers, like a new age cheerleading stunt. Just as my co-worker — rigid as a board for fear of tripping the alarm — was about to grab the key, our engineering teammate cracked the code and deactivated the lasers. Key in hand, we sprinted to the door with 54 seconds to go.

What stood out to me about this was the dynamic of that group: the decision-making was flat; the tone was always cooperative (and often hilarious); and when a seemingly impossible hurdle was placed before us, everyone focused on the solution — differentiating their approach to amplify their individual strengths, while still working as a group — and rose (literally, in the case of one of my colleagues) to the occasion until we crossed the finish line.

If that isn’t a metaphor for how we work at Hearsay, I don’t know what is.

What Hearsay value do you embrace the most? (Values here.)

G(TR)SD – Get (the Right) Stuff Done
I love that Hearsay promotes balance in its scrappiness. A strong work ethic is wonderful, but it needs direction or vision to maximize the outcome of the effort put into it. Hearsay embraces self-direction and GSD while still emphasizing that an endeavor needs to be thoughtful, strategic, and (as much as possible) focused on long-term scalability. Being scrappy AND smart is a Hearsay value that I try and carry with me in all things.

What’s your favorite part about working closely with engineering and customer success?

I love how EPD and Client Services challenge my perspective. One of my favorite things at Hearsay is when someone uses the phrase, “tell me the problem you’re trying to solve.” So often we close ourselves off from potential solutions because we have too narrowly defined a problem. Both from an Engineering and Product & Go-To-Market perspective, I so appreciate the wealth of experience around me, the solution-minded approach they have, and the different ways they look at a scenario to find an avenue forward that makes our customers more successful. I am forever learning from both teams.

What do you love about our customers?

It is humbling how focused on building community the Agents and Advisors who use Hearsay are. Their social media content highlighting the many ways they give back to their friends, neighbors, and local charities is a privilege to see and facilitate.

What’s the best piece of advice you’ve ever been given?

Character is what you do when no one is watching

Favorite place for coffee/food/drinks in your city or a city you travel to frequently?

Mother of Pearl, New York. It’s a tiki fantasy with custom (candy!) garnishings and novelty mugs that make you feel like every week can be shark week.

What do you like to do in your spare time?

An unreasonable amount of SoulCycle.

Brittany Hedin

Brittany has been at Hearsay since October 2014 and works as a customer marketing manager. In her spare time, you can find her riding horses or in the mountains.

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