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We've Got Answers: Introducing Our New Hearsay Help Center

Hearsay’s customer success team is laser-focused on delivering a great experience for our users. So, we’re thrilled to announce our newly redesigned Hearsay Help Center, which will make it easier than ever for customers with questions about our products to get the answers they want – fast.
In addition to a new look and feel, the Help Center now also houses the new Training Center, packed with tipsheets, videos, webcasts, learning paths and more, so you can get the most out of the Hearsay platform and become a digital rockstar in no time.
Key features of the new Help Center include:
New and improved search functionality. There are now multiple ways to quickly find exactly what you’re looking for. You can start by typing your question or keywords in the main search bar on the Help Center’s home page, or you can search by product (if you have more than one Hearsay product) or role (end user, i.e. an advisor or agent, or admin, i.e. program manager at the home office).

Clearly organized topics sections. Each topics section is organized to map to key areas of each product. Ready to start texting clients and prospects using Hearsay Messages but afraid you’ll be on your phone all day? Learn how you can add your support team to the product’s team Texting Console in the Hearsay Messages topics section. Want to learn more about Facebook advertising on social media? There’s a whole Hearsay Social topics section on ads and how to use our Facebook advertising feature.

New, regularly updated Training Center. Stay on top of the latest digital communications developments and best practices by regularly checking into the new Training Center. New to social media? We have a ton of “how to get started” content. Been on social media for awhile? Learn how to establish success metrics. You can either search by keyword or type (e.g., videos, webinars, tipsheets, guides, etc.).

So, go ahead, check out the new Help Center and poke around. We’re sure you’ll find tons of helpful resources to help you be, grow, hear and say on digital!

Stephanie Pellegrino

Stephanie Pellegrino is responsible for Hearsay’s training and education initiatives and also manages Help Center documentation needs. In her free time, she enjoys reading, doing whatever fitness craze she is in to that particular moment, and spending time with her husband and 4-year-old daughter.

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