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Exploring the Implications of Social Business at the 2014 ACLI Executive Roundtable

As an outside observer who started working with the financial services industry only a short time ago, I’ve been watching with great interest how the industry’s leaders are managing this time of great change.

From margin compression to changing customer expectations, an aging advisor population and more, there’s no doubt we’re in an era where constant, unrelenting change is the “new normal” and the most successful companies will be those that learn how to face and adapt to these challenges head on.

Later this week, I’ll be attending and speaking at the 2014 ACLI Executive Roundtable in Phoenix, AZ. With more than 300 member organization in the US and abroad, the American Council of Life Insurers (ACLI) advocates in federal, state, and international forums for public policy that supports the industry and the 75 million American families that rely on life insurers’ products for financial and retirement security. For over 40 years, the ACLI has invited senior executives from the financial services industry to meet annually and examine current, emerging issues affecting the market. This year’s event will focus on how to build strength in these uncertain times and succeed in the competitive, global economy and I’m truly honored to be taking part in it.

I am honored to be addressing this impressive group of industry CEOs and am looking forward also to the remarks from a distinguished group of fellow speakers:

  • Ben Nelson, CEO, NAIC
  • Thomas Donohue, President and CEO, US Chamber of Commerce
  • Erskine Bowles, Former Co-Chair, National Commission on Fiscal Responsibility & Reform and Former White House Chief of Staff
  • Theresa Payton, CEO & President, Fortalice and Former White House CIO
  • Richard Sega, Managing Director & Chief Executive Officer, Conning

I look forward to seeing you in Arizona and hope you can join for my session – How Social Media and Big Data are Transforming Insurance Distribution – on Wednesday, January 8th.

Clara Shih

A pioneer in the social media industry, Clara developed the first social business application in 2007. Her latest book, The Social Business Imperative, is a Wall Street Journal-featured bestseller. She is a member of the Starbucks board of directors.

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